General

What is Click & Collect?

Click & Collect allows you to shop online at your convenience, then collect your order from a select store for no additional charge, at a time that suits you! You will receive an email when your order is ready for collection.

 

Why should I use Click & Collect?

Click & Collect is the perfect last minute shopping option, allowing you the convenience of shopping online, without having to pay shipping costs, and you can collect in store within 4 trading hours most times. 

 

*If you can’t come in straight away, Click & Collect orders will be held for up to 21 days.

 

Where is Click & Collect available?

Click & Collect is available at our Swansea, NSW store. 

 

Store hours: 10am to 2pm Tuesday to Friday & 9am to 12 noon Saturday. Appointment outside these hours.

 

Is there a charge for Click & Collect?

Click and Collect is a complimentary service offered by select location. All you will have to pay is the total price of the products that you purchase at the time of check out. Selecting PICK UP to void all delivery charges. 

 

 What forms of payments do we accept for Click & Collect?

We accept Afterpay, Zabel Designs Gift Cards, Visa, Mastercard, Amex and PayPal, for Click & Collect orders.

*SORRY WE DO NOT TAKE CASH PAYMENTS

 

 

Are all items available from my selected Click & Collect store?

We are offering what is available online. Sorry if your after something that isn't listed contact customer service online support. 

 

Can I order gift cards when ordering via Click & Collect?

You sure can. We also offer digital gift cards , this way you don't have to pick up. It just gets sent to you via email. 

 

Zabel Rewards

Will I be able to collect my Zabel Rewards points when ordering via Click & Collect?

You sure can. Just login into your account. 

 

Can I redeem my Zabel rewards when purchasing via Click & Collect?

Sorry our system doesn't allow us to redeem rewards points in this process. But never fear they will be there for your next purchase. 

 

Promotions

Will I be able to purchase products on ‘buy and receive’ promotions?

You share can 

 

Collection

When will my order be ready for collection?

We want to get you your order as quickly as possible, so generally your order will be ready within 4 trading hours. We will send you a collection email when your order is ready. 

*Please check spam folder for email.

 

*Please note, during busy periods our processing time may be extended. 

 

How will I know when my order is ready for collection?

You will receive an order confirmation email advising that your order is ready for collection. And the collection address & details.

 

Where should I go to pick up my order?

We will send to the information/process for our current Click & Collect. You can notify one of our friendly team members via text/email that you would like to pick up your Click & Collect order. You simply come in to our retail shop at Swansea and collect your order.

 

What do I need to bring to pick up my order?

When you head in-store to collect you order, make sure you bring along:

- Order name & number

 

Can someone else collect my order on my behalf?

Yes, absolutely! 

 

The person who made the purchase will need to send though an email requesting a different person pick up items.

 

Can I change or cancel my Click & Collect order?

No sorry. Once the order has been processed online you have confirmed that you are purchasing these item(s) 

 

I’ve collected my order, however the product was faulty/incorrect. Can I return or exchange my item(s)?

Yes absolutely. If the item is incorrect or faulty, we’ll happily investigate this for you and an outcome will be determined based on each case.

 

Please contact us directly, so that they can help you resolve the issue. hello@zabeldesigns.com

 

Orders

I’ve placed my order, however I have been contacted as an item in my order has been cancelled. Why is this?

On occasion an item instore may be damaged, missing or at peak times the item may have just sold out in store. We will only find out when we pick your order. Although this does not happen often, on the occasion that it does, you will receive a cancellation email advising you what has changed from your original order, and you will be refunded for the item(s) we weren’t able to provide.

 

We apologise if this happens.

 

How long will my order by kept for?

 

We contact you and remind you that your order is ready to be collected every 7 days for 4 weeks. We will offer that your order can be shipped if you prefer, 

Failure to collect within 4 weeks we will leave for collection. 

 

Uncollected orders will be cancelled but will not be refunded after 8 weeks.